Terms and Conditions

These terms govern your access to and use of the calling, recording, transcription, and AI agent tools provided by Voca Labs Technologies ("Voca Labs Technologies", "we", "us", or "our"), including our website and platform (together, the "Service"). By creating an account or using the Service, you agree to these terms. If you are using the Service on behalf of a company, you are confirming that you have the authority to bind that company to these terms.

What the Service does

Voca Labs Technologies helps businesses make and receive calls, record them, generate transcripts and AI summaries, and push that information into tools such as a CRM or WhatsApp. Plans and included minutes vary and are described on our pricing page. We may add, change, or remove features over time as the product develops.

Accounts

You need an account to use the platform. You are responsible for keeping your login details safe and for all activity that happens under your account, including anything done by employees or contractors you give access to. Tell us right away if you think your account has been accessed without permission.

Acceptable use

You agree to use the Service only for lawful business purposes. You will not use it to make unsolicited or harassing calls, to impersonate someone else, to send spam, or to break any applicable telecom or consumer protection law. We can suspend or close an account that we reasonably believe is being used to break these rules or to abuse the underlying telephony network.

Call recording and consent

Recording calls, transcribing them, and generating summaries is a core part of the Service. As the account holder, you are responsible for making sure your use of these features follows the law that applies to your business, including any rule about telling the other party on a call that it is being recorded. You also agree to only record and process calls where you have a lawful basis to do so. Voca Labs Technologies is not responsible for how you configure or use the recording and consent settings we provide.

Fees and payment

Paid plans are billed in advance on the cycle shown at checkout or on your invoice. Usage beyond your plan, such as extra minutes or add on features, is billed as described in your plan. Fees are non refundable except where required by law or where we agree otherwise in writing. We may change our prices, but we will give existing customers notice before a change takes effect on their account.

Third party services

The Service connects to third party tools you choose to use, such as telephony carriers, your CRM, or WhatsApp Business. We are not responsible for the availability, accuracy, or behavior of those third party services, and your use of them is governed by their own terms.

Intellectual property

We own the Service, including its software, design, and underlying technology. Nothing in these terms transfers that ownership to you. Your call data, including recordings and transcripts, remains yours. You give us permission to store and process it only so we can provide the Service to you.

Availability and support

We work to keep the Service available and reliable, but we do not promise it will be free of interruptions, and we do not guarantee any particular level of call quality where that depends on a telephony carrier or the network on the other end of a call. We will let you know about planned maintenance where practical.

Disclaimer and limitation of liability

The Service is provided as is, without warranties of any kind beyond what the law requires us to give. To the extent permitted by law, Voca Labs Technologies will not be liable for indirect, incidental, or consequential damages arising from your use of the Service, and our total liability for any claim will not exceed the amount you paid us in the three months before the claim arose.

Suspension and termination

You can stop using the Service and close your account at any time. We can suspend or close an account that breaks these terms, that does not pay fees when due, or that puts the platform or other customers at risk. Where reasonable, we will try to give you notice first.

Changes to these terms

We may update these terms as our product or our legal obligations change. When we do, we will update the date at the top of this page, and we will make a reasonable effort to tell existing customers about significant changes. Continuing to use the Service after a change takes effect means you accept the updated terms.

Governing law

These terms are governed by the laws of India, and any dispute arising from them will be subject to the exclusive jurisdiction of the courts located in India.

Contact us

If you have questions about these terms, write to us at contact@vocalabstech.com.